Support
Common problems first. If none of these match, get in touch at the bottom of the page.
I cannot sign in, or I have forgotten my password
Signing in is handled by BIMei, not by Assessor.io. Choosing Continue with BIMei takes you there, and your password, two-factor settings and account recovery all live on that side. We cannot reset a password for you and nobody here can see it.
We also send no verification email. If you are waiting for one, you are waiting for a message that is not coming — go to the sign-in page and use BIMei’s own recovery options instead.
I have lost my assessment link
An assessment you were invited to by email can be reopened from that invitation. If you started an assessment without signing in, it is held against a code shown when you submitted — we cannot recover it without that code, which is deliberate: it is the only thing tying anonymous answers to you.
I want to join an account
Use the join page. You will need the account's join key and its passcode, both of which come from whoever invited you.
What happens to my answers
Who can see your responses, what an auditor can change, and how to export or delete answers you filed anonymously are all covered in the participant guide.
Contact us
If none of the above matches, tell us what happened. Every message is recorded and goes to the support mailbox for this deployment.